We are seeking a customer-focused Relationship Manager to build and maintain strong relationships with property buyers and investors. The candidate will manage clients throughout the property buying journey, from initial enquiry and project presentation to site visits, booking, documentation, and post-sales coordination.
* Build and maintain long-term relationships with prospective and existing customers.
* Understand customer requirements and recommend suitable residential or commercial properties.
* Provide detailed information about projects, pricing, amenities, payment plans, and investment potential.
* Conduct project presentations and coordinate site visits.
* Manage qualified leads and ensure timely follow-ups throughout the sales cycle.
* Assist customers with property selection and purchase-related queries.
* Coordinate with sales, CRM, finance, legal, and project teams to ensure smooth transactions.
* Support customers during booking, documentation, payment, and registration processes.
* Maintain accurate customer records and communication history in the CRM.
* Generate referrals and repeat business through strong customer relationships.
* Resolve customer concerns professionally and ensure high customer satisfaction.
* Track sales pipeline and achieve assigned conversion and revenue targets.
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